Who We Are
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and remove them, visit About Cookies.org or All About Cookies.org.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
When someone visits this website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
To opt out of being tracked by Google Analytics across all websites visit Google Tools.
We use Google AdWords Remarketing to advertise our services across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your computer. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
You may opt out of Facebook’s Custom Audience ads by visiting WebChoices: Digital Advertising Alliance’s Consumer Choice Tool for Web.
We collect personally identifiable information through forms on our website, but only if you choose to fill in your information and submit it to us. Common uses of this information include: to allow our staff to contact you to respond to your questions, to allow you to subscribe to an email newsletter, or to allow you to complete an order. The intent of each web form will be clearly labelled.
The data submitted through these web forms is stored on our web server for up to 30 days. It is also sent to our corporate email address where it may be stored indefinitely. This information will be used for customer services purposes and will not be used for marketing unless you opt-in (eg. by subscribing to a newsletter).
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 24 months for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
- Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, providing your name and mailing address for shipping items with Canada Post.
We use an email newsletter provider called MailChimp. If you opt-in to receive our newsletter, your name and email address will be shared with Mailchimp. You may unsubscribe at any time by clicking the unsubscribe link in the footer of any email newsletter we send you.
Links to External Websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
International Information Transfer and Storage
Your personal information may be transmitted and/or stored outside of Canada.
What Rights You Have Over Your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How We Protect Your Information
We limit the number of people who have access to your personal information to those having a “need to know,” and ensure these people are obliged to respect your confidentiality.
We safeguard access to your digital information using strong passwords and/or encryption technology. We choose server infrastructure from providers that maintain secure, locked premises.
Upon request, we will attempt to delete all information we hold about you. In some cases, copies of deleted information may continue to exist on backup media, but will not be used unless permitted by law.
Using the Internet to collect and process personal data may involve the transmission of data internationally, and across networks not owned or operated by us. Therefore, by accessing our information and services, and/or electronically communicating with us, you acknowledge that we are not responsible for any personal information which is lost, altered, intercepted or stored by a third party without authorization.